I am currently a guest of your hotel and wanted to take this opportunity to compliment you on the wonderful staff you have working here. I would especially like to single out the following for special metion for the quality of their dedication, work ethic, presentation and professionalism during my time here over the past 4 years so far. They are as follows: Driver Ronald who is exceptional with conversation and driving ability and very courteous. Doorman Rene who is personable and cheery with a wonderful ability to make every guest feelimportant. And Housekeeping's Erma, Nena and Ayeth who have been flawless in their roles and thorough in every aspect of cleaning my suite. These people are an asset to your business and I will be encouraging my company to continue supporting Discovery Suites for many years to come. Gordon Kelly , Australia
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Greetings! Maraming salamat to you, Eugene & Joey and the rest of your staff for an outstanding evening, those in attendance were truly impressed! As I mentioned, our meeting on Tuesday was a confidence builder and even moreso when I actually saw it carried out, our attendees truly felt they were valued. Fyi, I inadvertently at the end of the event forgot to acknowledge and recognize your staff and their excellent service during the evening, my apologies. I sent the following to each of the Board Chairs and Administration Directors to pass on to those under their area of responsibility.
"May I ask if you kindly acknowledge to your respective Boards/Admin, as well my sincere
appreciation to the Discovery Suites, especially Kate Turla (Event Manager), Eugene De Jesus (Food & Beverage Manager), Joey and the rest of the staff ho provided superb service not only "up front" with regards to the food and drinks but "above and beyond" in the areas of logistics and security "behind the scenes", which made for an amazing evening together!"
I/we will surely consider Discovery Suites again for future events!
On Mission Together,
John
Asia Area External Relations Officer
SIL International
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This is Dr. Aqueel Khan, ADB staff consultant and resident of India. I visit Manila every year and stay for one to two weeks each month over 2-3 months. My first visit to Manila was way back in 2002.
In my first visit I was introduced to Discovery Suites by ADB. From that day till today I have visited Manila almost every year and have never tried any other hotel in Manila. By default I have always stayed in Discovery Suites. The reason for this is that I never felt the need to change or try any other hotel or suite facility in Manila.
I am very happy and satisfied to live in Discovery. The staff is friendly and professional.
The best thing I like about Discovery is the Housekeeping Department. They are Excellent. I always stay in Junior Suite (one bedroom) and cook my dinner. Indian cooking is quite messy and I do receive guest so I make quite a mess in my room. But believe me the way housekeeping cleans and maintains the room is incredible. The credit goes to Sally and her team. Also, they also make sure my request for Indian channel box is addressed as desired.
The reservation department has always been good and effective. They respond to my emails quickly and I have never faced any problem. I must mention the gentleman who receives me at airport is so gentle, nice and pleasant. I am forgetting his name but he knows me quite well.
I want to congratulate you for your good work and for having good team who makes our stay comfortable and feel at home.
With best wishes.
Yours sincerely,
Dr. Aqueel Khan
Director
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I wanted to write in to thank you for your warm hospitality and congratulate you for doing such a fantastic job with your hotel. The personalized service that I experienced at your hotel is second to none. Your staff are wonderful – happy, helpful and so enthusiastic at delighting customers in every way. It is refreshing for me to not only read what you wrote in your Suite Discoveries newsletter (promising to provide a world of pleasant surprises) and experience first hand all the surprises your hotel has in store for the guest. In fact, my companion even said to me in our taxi ride that she can’t wait to return to her room each night to see what are surprises are in there!
… Thanks to you and your team for making my one night stays a memorable one. Sincerely,
Christine Tan
VP of Sales and Account Management – ASPAC
Pegasus Solutions
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I wanted to take the opportunity to thank you all for contributing to our stay at Discovery Suites. We had a wonderful time, and everyone was extremely helpful given that we had three very young children with us. You will appreciate, moving to a new country, culture and society and be challenging but I have to say my wife and I were very comfortable in our suite 1903.
I do however want to mention a few people specifically, who stood out for us, in their ability to help, their courtesy and efficiency and who I think are wonderful ambassadors for the hotel. Firstly, let me say that Ms. Hazel Novelles has extended assistance whenever it was required and been very kind to us. On reception we found Nikki a delight, extremely diligent, well-prepared and happy to assist wherever possible. Your front line staff guarding the front doors and elevator floor was also excellent and helpful. Arem, Robert and few others come to mind for their willingness to help. From housekeeping Mama Rose and Rona stand out for their hard work and friendly demeanor. My wife will always be grateful, that Rona was available to help with baby-sitting duties, and very good at it.
On the whole your staff and particularly, the ones mentioned made our stay an extremely memorable one.
Nadir Ehsan
Senior Municipal Development Specialist
Cities Development Initiative for Asia (CDIA)
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Firstly, thank you all for a wonderful time in Manila and for going above and beyond to make our group happy during our stay!
It was an absolute pleasure to see all of you every day and I'm sure I can speak for all of Lifehouse and the crew when I say that I miss seeing all of you already!
Thank you for the shirts and for the poker game! (Bryce is the best poker player in the group so I will have the crew practicing a bit before we challenge him to a duel).
I hope you all had a good time at the show.
It was wonderful having you there and I hope we'll be back soon to do this all again!!
All the best,
Mitch Lerner
FOH . Audio Production
Los Angeles ----- I want to thank you all for how warmly I was received and how well I was treated throughout my stay. I have sent a note to your General Manager telling him about how hospitable all the staff at the hotel were and how I always received excellent service whenever I needed it and sometimes even when I didn’t.
Of course, the welcome I received from guest relations was by far the best and I am looking forward to returning to my Manila home. In the meantime, I hope all is going well for all of you.
By the way, who won the hip hop contest? Send some pictures if you have them handy.
Cheers,
Charles Singer
CONTEXTUAL RESEARCH
482 McLeod Street
Ottawa, Ontario
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